CanYou

311That?

If you see a persistent pothole on your street or a raccoon in your attic, who are you going to call? In 2025, for over half a million requests, the answer was 311.

“311 is your connection to city services,” said Daniel Ramos, who works in community engagement and outreach for the call center. Philly311 helps city residents with non-emergencies by answering questions and transferring inquiries to the appropriate city department or community partner.

But there are some cases where 311 might not be the best number to call. Test your knowledge of whether you can 311 that or not.

Your neighbor is being unbearably loud.

You just saw someone leave their dog’s poop in front of your stoop.

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You accidentally started a small fire in your kitchen.

Your smoke alarm needs replacing.

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On your drive home, you get stuck behind a parked car on a single-lane road.

There’s a car on your block that’s been in the same parking spot for months and trash is starting to build up under and around it.

Your trash can went missing after pickup.

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    If you want to submit a 311 request, you can use the Philly311 app or website, or send an email to philly311@phila.gov. If you want to call them instead, their call center operates between 8 a.m. and 8 p.m. Monday through Friday.

    Staff Contributors

    • Design, development, data, and reporting: Charmaine Runes
    • Editing: Sam Morris
    • Illustration: Brian “Box” Brown
    • Copy Editing: Brian Leighton

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