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CanYou

311That?

By
• Charmaine Runes

Published Jan 22, 2026

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If you see a persistent pothole on your street or a raccoon in your attic, who are you going to call? In 2025, for over half a million requests, the answer was 311.

“311 is your connection to city services,” said Daniel Ramos, who works in community engagement and outreach for the call center. Philly311 helps city residents with non-emergencies by answering questions and transferring inquiries to the appropriate city department or community partner.

But there are some cases where 311 might not be the best number to call. Test your knowledge of whether you can 311 that or not.

Your neighbor is being unbearably loud.

• You can 311 that
• Call someone else

CorrectIncorrect. XX% of other readers got this question right.

You can first try going over and asking them to keep it down, but if that doesn’t stop the awful din, Daniel Ramos says to call 911. Even if you do call 311 first, “noise complaints from an individual or a residential source would be transferred to 911,” he said.

Despite this, 311 received over 1,600 noise complaints in 2025. The Philadelphia Police Department, on the other hand, heard 10 times the number of grievances over loud music.

You just saw someone leave their dog’s poop in front of your stoop.

• You can 311 that
• Call someone else

CorrectIncorrect. XX% of other readers got this question right.

You would hope this never happens, but in 2025, 311 received 66 information requests about dog waste on the curb.

That said, the Animal Care and Control team is the department to contact. ACCT handles local animal ordinance violations. According to a city ordinance on animal control enforcement, the dog’s owner is required to clean up after their pet. An ACCT control officer can follow up with an investigation as long as a location of the animal is included in the complaint.

If you want to file a report, you can reach ACCT by calling 267-385-3800, emailing fieldservices@acctphilly.org, or submitting a complaint online.

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You accidentally started a small fire in your kitchen.

• You can 311 that
• Call someone else

CorrectIncorrect. XX% of other readers got this question right.

If it is a small stovetop fire and you decide to fight it, the National Fire Protection Agency recommends sliding a lid over the pan and turning off the burner, waiting until the pan has completely cooled before uncovering it.

Otherwise, get out, close the door behind you if you can to contain the fire, and call 911 from outside your home. Even a small fire can spread quickly.

Your smoke alarm needs replacing.

• You can 311 that
• Call someone else

CorrectIncorrect. XX% of other readers got this question right.

You can request a new smoke alarm through 311.

In 2025, 311 processed 3,096 smoke detector requests, so if you live in a one- or two-family home that you own and want a free smoke alarm replacement, submit a request to 311 and the Philadelphia Fire Department can help you. Just know that it might take up to 90 days until PFD does the installation.

On the other hand, if you rent, your landlord is responsible for placing fire alarms on every level of the building. If they’ve failed to do that, you can also file a report with 311 as well.

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On your drive home, you get stuck behind a parked car on a single-lane road.

• You can 311 that
• Call someone else

CorrectIncorrect. XX% of other readers got this question right.

A parked car blocking traffic is considered an immediate hazard. “We don’t dispatch,” said Daniel Ramos, so he recommends residents call 911 instead.

311 can help you report other nonemergency parking violations like double-parking or parking on a sidewalk to the Philadelphia Parking Authority or the Philadelphia Police Department. You can also use Laser Vision – an app developed by Philly Bike Action – to send a parking violation report directly to the PPA.

There’s a car on your block that’s been in the same parking spot for months and trash is starting to build up under and around it.

• You can 311 that
• Call someone else

CorrectIncorrect. XX% of other readers got this question right.

311 can help, but it might take some time before you see the car moved. “Up to 120 business days,” said Daniela Ramos (no relation to Daniel Ramos), the city’s 311 contact center manager. “And that doesn't include holidays or weekends.”

In 2025, the center received nearly 28,000 abandoned vehicle complaints – the third most common service request – and over 3,400 questions about abandoned vehicles. According to state legislation, a car is considered abandoned if it has been sitting empty on public property for over 48 hours.

To process the request, Daniela Ramos said residents need to provide details such as the abandoned car’s make, model, color, tag number, and location in their 311 report. The Philadelphia Police Department will then determine if that car is in fact abandoned.

Your trash can went missing after pickup.

• You can 311 that
• Call someone else

CorrectIncorrect. XX% of other readers got this question right.

If the missing trash can was a city-issued and city-owned Philacan, 311 can connect you with the Department of Sanitation to get you a new one.

And if you need a replacement recycling bin, go to one of the city’s six sanitation convenience centers with an ID or another proof of residency. Each address can get up to two bins per year.

Even if you start some beef with your neighbor by accusing them of stealing your trash can, 311 can offer resources. “We have the Philadelphia Human Relations Commission,” said Ramos, referencing the city’s free conflict resolution services. “If it's a neighbor dispute, we will give them the contact information for that organization.”

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If you want to submit a 311 request, you can use the Philly311 app or website, or send an email to philly311@phila.gov. If you want to call them instead, their call center operates between 8 a.m. and 8 p.m. Monday through Friday.

Staff Contributors

• Design, development, data, and reporting: Charmaine Runes
• Editing: Sam Morris
• Illustration: Brian “Box” Brown
• Copy Editing: Brian Leighton

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